About T8

What is the difference between T8 and banks?

We are a platform which gives you access to a European IBAN account, international investment options, and premium lifestyle support services to help you better manage your financial and lifestyle needs.

Your T8 account is an electronic money account where you can receive, hold, or send money. It’s different from a bank account because:

  • You won’t be able to get an overdraft
  • You won’t earn any interest

Your European IBAN account is facilitated by our partner Bebawa (see Terms & Conditions). Your money is safeguarded, as opposed to protected, under a Financial Services Compensation Scheme.

What kind of products and services do T8 offer?

We offer e-money and payment products and provide access to wealth management and lifestyle products. The products and services are offered digitally via the T8 app, and facilitated by our partner Bebawa (see Terms & Conditions). We currently offer:

E-money services:

  • Multi-currency account
  • Transfers and payments
  • Saving goals

Wealth management services:

  • Access to a selection of wealth management tools including investment and leveraged products directly with Saxo Bank Ltd. (available only in Hong Kong and China)
  • Alternative asset investments to grow your portfolio, including Vinovest (wine) and Property Partner (fractional property investment in the UK)

Lifestyle services:

  • T8 Concierge
  • Curated lifestyle partnership offers

What type of customer do you serve?

We serve customers who have or aspire to live an internationally-mobile lifestyle, so they can manage their wealth borderlessly and with greater ease. We believe in empowering you to manage your wealth internationally and grow your portfolio.

Where can I access your services?

We allow onboarding onto the T8 app from the following countries:

  • Europe (excluding Ukraine)
  • Indonesia
  • Hong Kong
  • Taiwan
  • China
  • Malaysia
  • South Africa
  • India
  • Singapore
  • United Kingdom

T8 is a rapidly growing global platform, expanding our services on a jurisdiction-by-jurisdiction basis. If we are not yet available in your location, please pre-register for special offers. We’ll be in touch!

What is a Founding Member?

Founding Members are an exclusive cohort of customers who have access to the T8 platform’s partner service providers. These include Saxo, Vinovest, Property Partner, and T8 Concierge. Founding Members are currently unable to access IBAN accounts and our payments account; however, we are working hard to make these features available.

Who can become a Founding Member?

Our Founding Member programme is currently open to customers from India, the Philippines, Indonesia, and South Africa.

Why can't I have an IBAN account and payment account yet?

One of our trusted service providers, Bebawa UAB, is currently unable to offer IBAN accounts and payments services in a number of jurisdictions. We are working through this as fast we can to bring this offering to you jurisdiction.

What partner products and services can I access as a Founding Member?

You will have access to Saxo, Property Partner, Vinovest, and T8 Concierge.

Do I have to pay to be a Founding Member?

You do not have to pay more to become a Founding Member. You will receive 6 months free from T8 subscription fees including free T8 Concierge services. 6 months after you join T8 (taken as the date that your account was opened) you will be charged our standard membership fee of EUR 8.99 which includes access to the award winning T8 concierge service.

When will you release IBANs and payment accounts in my country?

We are working hard to offer IBANs and payment accounts in your jurisdiction. Please bear with us, and we will notify you when this is possible.

Where can I submit my Founding Member feedback?

You can email us at support@t8wealth.com which is our Customer Services team email address. You can also call us from Monday to Friday, 7am – 5pm UK time (excluding UK bank holidays). Find contact numbers here. Communications received outside these hours will be responded to on the next working day.

What is the benefit of becoming a Founding Member?

Founding Members can access Saxo, Property Partner, Vinovest, and T8 Concierge services. You also get 6 months free from our T8 subscription fees. You can read more about each of these partners on their websites.
Saxo Markets, Vinovest, Property Partner, T8 Concierge.

Can I stop being a Founding Member?

You can stop being a Founding Member if you close your account with us. You can do this by contacting our Customer Service team.

Can I invite my friends to become Founding Members?

Yes. You can invite your friends to the T8 platform by sending them the link to our website where they can download our app.

Why can I still see my payments account?

You can still see your IBAN and payments account because of the way that our platform is configured. However, please note that they will NOT be functional and that you will NOT be able to make payments.

How do I get a T8 account?

Please download the T8 app on either iOS or Android, and sign up to create an account. Click the “download now” button at the top of our website banner. You must have either iOS 13 or Android 9 or above.

What do I need to create a T8 account?

During the account opening process, we will require you to take photos of the following via the T8 app:

  • Valid government-issued passport
  • Valid proof of address (i.e. any bank statements, utility bills or phone bills issued within the last 90 days) and
  • Your face (i.e., a true likeness of yourself as a ‘selfie’)

Please make sure that the whole document page can be seen in the photos, with your name, your residential address, the date of issue and the issuing authority information clearly shown.

Some tips to ensure that the identity verification goes smoothly:

  • Do not take a photo of a photo
  • Take a clear photo of your documents, where every detail is legible
  • Turn the flash off to avoid glare on your documents
  • Take the photos somewhere brightly lit
  • Make sure your personal details on your T8 profile match those on your legal document
  • Make sure that the whole document page (including your proof of address) is captured in the photo

We may require further information from you to complete your onboarding, for the purposes of satisfying our regulatory and compliance obligations including the prevention of money laundering and terrorist financing. If so, we will get in touch with you via email and send you a link to complete an additional form.

Can I open an account for a child?

An account holder needs to be aged 18 and over.

Can I have a joint account?

Not yet. We are always improving and will roll out new functionalities in the coming year and beyond. Stay tuned for more.

Identity document

Notes:

  • The pictures of the identity document must be clear and readable, free of watermarks and reflections.
  • The edges of the identity document must be clearly visible in the picture.
  • The document must be valid and not expired
  • The document cannot be a driver’s license
Identity Documents

(Choose one)

All countries excluding China China
ID Card Allowed Not allowed
Passport Allowed Allowed
  1. ID Card
    Both sides must be included.
  2. Passport
    The profile page must be included.

We accept the following ID cards:

Countries ID Card Accepted
Hong Kong Hong Kong Permeant Identity Card
Taiwan National Identification Card
Singapore National Registration Identity Card
India Aadhaar Card
Philippines Philippine National Identity Card
Nigeria Nigeria National ID Card
South Africa South Africa National Identity Card
Ireland Passport Card
United Kingdom None

Proof of residential address

Notes:

  • The name in the identity document must match the name in the proof of residential address.
  • The residential address on the document must be the same as that entered by the account applicant during the account opening process.
  • The document must be issued in any of the past 90 days.
  • The picture of this document must be clear and readable
Proof of residential address

(Choose one)

All countries
Bank statement Allowed
Utility bill Allowed
Phone bill Allowed
  1. Bank Statement
    The document must include the bank name, statement date, full name and residential address of the account applicant. (Credit card statements will not be permitted)
  1. Utility Bill
    The document must include the billing type and date, full name and residential address of the account applicant.
  1. Phone Bill
    The document must include the billing type and date, full name and residential address of the account applicant.

How do I top up my T8 account?

Your T8 account can be topped up by bank transfer or credit/debit card with the Stripe platform and SEPA transfers. SWIFT payments are coming soon. You can also ask your T8 contacts to transfer funds to you on the T8 platform.

How do I request money from other T8 users?

You can request money from other T8 users by selecting the contact from your contact list. It is up to your contact to accept or reject your payment request.

On the T8 app, click the button on the right-hand-side of the menu bar (two arrows in a white circle), then ‘Request money’, choose your account from the drop-down menu, and input the contacts’ name. Then input the requested amount, and press ‘continue’.

You can cancel your money request anytime before the other user has made the payment. Similarly, you can resend your request if the other user has not made the payment.You can initiate a new payment request if the payment has still not yet been settled.

Can I accept or reject a money request from a T8 user?

You can reject a money request simpily by pressing “Reject”. You can also state the reason for your rejection and the other user will receive your message.

Can I make a transfer from T8?

Customers can transfer money from their Euro T8 account to another off platform Euro account. Other currencies coming soon.

What currencies do you support?

We currently support transactions in EUR, and will be adding more currencies onto the platform. Stay tuned for more currencies to be available later in the year.

How do I withdraw funds from my T8 account?

Customers can transfer money from their Euro T8 account to another off platform Euro account. Other currencies coming soon.

How do I see my account statements?

For Apple users: Go to ‘home’ (left-most button on the menu bar), then click the hexagon icon on the top right-hand-side of the screen. Then click ‘statements’.

For Android users: Go to ‘home’, click ‘menu’ (mid-bottom of screen), click the bolt-shaped button in the top right-hand-side corner, choose the option ‘account documents’, then choose which month you want to view.

Will I receive interest on the funds in my account?

Your T8 account is an electronic money account where you can receive, hold, or send money. It’s different from a bank account because:

  • You won’t be able to get an overdraft
  • You won’t earn any interest

Your European IBAN account is facilitated by our partner Bebawa (see Terms & Conditions). Your money is safeguarded, as opposed to protected, under a Financial Services Compensation Scheme.

How long do payments take to be received and sent?

We work as fast as possible to ensure your funds are sent and received quickly. Funds can take up to 7 days to clear before they can be moved off the T8 platform.

If you encounter any difficulties, please contact our Customer Services team from Monday to Friday, 7am – 5pm UK time (excluding UK bank holidays). Communications received outside of these hours will be responded to on the next working day.

What are Savings Goals?

Savings Goals are a great way to watch your savings grow towards something very important to you, e.g., a deposit on a new house or holiday away. This feature lets you define what you’re saving for, how much you need to save, and by what date.

Some key features are:

  • You can add funds to your Savings Goals at any time
  • You can set up a recurring transfer to sweep funds into the Savings Goals at a frequency you decide
  • You can use the calculator tool, which will show you how much you need to save each month to reach your goal
  • You can enable the round-up function which is a great way to save. With this feature, every time you make a transaction, your total will round up to the nearest EUR. You can increase this to the nearest 2, 3 or 5 EUR.

How do I set a Savings Goal up and fund it?

You can set up your Savings Goal by clicking “My Savings Goals” in Account Settings.

You can name the goal, set your goal amount and create a deadline for your goal. After you have created your Savings Goal, you can move your funds from your Available Balance to the Savings Goal immediately. You can also set up a recurring payment to fund your goals or use the rounding up feature to reach your Savings Goal sooner.

How does the rounding up feature work under Savings Goals?

The rounding up feature is meant to help you achieve your savings goal sooner. You will be able to round up your transactions to the nearest 2, 3, or 5 EUR, and the remainder will go towards your savings goal. For example, if you transfer 1.95 EUR to your T8 contact, you can round up to 2 EUR, and the remaining 0.05 EUR will be added to your savings goal.

How can I close Savings Goals?

You can close your savings goal in the “Goal details” tab of the goal you wish to close.

Can I withdraw funds from the Savings Goal and transfer them to my account?

You can withdraw funds from your savings goal by selecting the T8 account to which you want to move your funds.

Will I get a Saxo account automatically upon opening a T8 one?

Due to regulatory requirements, you will need to separately onboard onto Saxo’s platform. But you will receive enhanced service due to your T8 membership.

Can I trade via T8?

We are a platform that provides you access to services like trading through partners. You will trade through SAXO, and we will provide you with an aggreated view of your finances in your T8 and SAXO accounts. (Available in Hong Kong and China, stay tuned for more locations!)

Where is my money stored?

Your money will always be segregated from T8 and Typhoon Wealth Ltd’s finances. Your cash deposits are held and safeguarded by our partner Bebawa (see Terms & Conditions).

What does T8 do with my ID and other information?

We use your ID information to verify your identity. This is to comply with a financial regulation commonly known as ‘Know Your Customer’ (KYC) or ‘Customer Due Diligence’ (CDD) which are necessary processes to verify your identity. This is a common practice amongst financial institutions to protect both businesses and their customers.

We do not use your personal information for any other purposes.

How safe is it to use the T8 application?

Your European IBAN account is facilitated by our partner Bebawa (see Terms & Conditions).

Your money is safeguarded, as opposed to protected, under a Financial Services Compensation Scheme. Through our partner Bebawa, UAB, an Electronic Money Institution (EMI) licensed in Lithuania, your money is stored in the Central Bank of Lithuania. This means it’s regulated under European laws. All of your funds are kept in a third-party custodian account, known as a Safeguarding Account, which is completely separate from Bebawa’s operational funds. This means that even in the highly unlikely chance of an insolvency, your funds will never be touched, as they belong to you, not us.

What should I do if I notice a suspicious transaction or lost my phone?

If you have lost your phone and believe that your security credentials to the T8 app may have been compromised, please contact our T8 operators immediately by calling any of our toll-free hotlines from Monday to Friday, 7am – 5pm UK time (excluding UK bank holidays). Communications received outside these ours will be responded to on the next working day.

Typhoon Wealth HK
+852 5808 4212

Typhoon Wealth HK Toll-Free
+852 800 930 132

Typhoon Wealth UK
+44 330 818 2588

Typhoon Wealth UK Toll Free
+44 808 258 0039

Email: support@t8wealth.com

Kindly note that our operators will never ask for your T8 account password.

Will you accept a third party mandate on my account?

T8 will only accept the equivalent of a Lasting Power of Attorney approved and registererd with a Court of Law.

What happens if I die?

The account will be frozen until we receive paperwork which demonstrates the legal ownership of the funds and where monies should be sent. The account will then be closed.

What if I forget my T8 account password or the email associated with the account?

To reset your password, simply select “Forgot password” at the login screen and enter the associated email. Once you have received the verification email, follow the instructions to set a new password.

To retrieve information on the associated email, please contact our customer service agents who are available Monday to Friday, 7am – 5pm UK time (excluding UK bank holidays). Communications received outside these hours will be responded to on the next working day.

Typhoon Wealth HK
+852 5808 4212

Typhoon Wealth HK Toll-Free
+852 800 930 132

Typhoon Wealth UK
+44 330 818 2588

Typhoon Wealth UK Toll Free
+44 808 258 0039

Email: support@t8wealth.com

Kindly note that our operators will never ask for your T8 account password.

Can I close my T8 account through the app?

Please contact our T8 operators via in-app chat or call any of our hotlines between Monday to Friday, 7am – 5pm UK time (excluding UK bank holidays). Communications received outside these ours will be responded to on the next working day.

Typhoon Wealth HK
+852 5808 4212

Typhoon Wealth HK Toll-Free
+852 800 930 132

Typhoon Wealth UK
+44 330 818 2588

Typhoon Wealth UK Toll Free
+44 808 258 0039

Email: support@t8wealth.com

Kindly note that our operators will never ask for your T8 account password.

How much do you charge for your services?

Our monthly fee is €8.99 and you will get your first 3 months free. You will be charged 3 months after the day you open your account with us. The day when you selected your account plan will be counted as your account opening day.

We may adjust the prices and the range of products or services but we will make sure to notify you prior to doing so.

What happens if I don’t have sufficient balance in my account to pay T8’s subscription?

You should maintain your balance with us for your subscription of our service.

We reserve the right to stop providing our services to you if you are not able to maintain the balance to pay the fee.

How do I file a complaint?

We are sorry you feel the need to raise a complaint. Please send us an email us at support@t8wealth.com and we will get back to you.

If you don’t wish to make a complaint, but have questions about our products or need help with your account, please feel free to raise the question with our in-app chat and we will be happy to assist.

How do I reset my password/security credentials?

On our login screen, before you enter the app, press “Forgot your password?” which sits underneath the password entry field. Then enter the email from your account which will send you a password reset link. Follow the instructions from this email to reset your password.

How do I contact you?

You can contact us on any of the following channels. Note our T8 operators work Monday to Friday,  7am – 5pm UK time (excluding UK bank holidays).

Communications received outside of our support hours will be responded to by email during the next business day.

Live chat (click the middle button on the menu bar of the app with 3 lines, then click ‘Contact Support’, then click ‘Start a live chat’).

Typhoon Wealth HK
+852 5808 4212

Typhoon Wealth HK Toll-Free
+852 800 930 132

Typhoon Wealth UK
+44 330 818 2588

Typhoon Wealth UK Toll Free
+44 808 258 0039

Email: support@t8wealth.com