This document sets out the terms and conditions for your T8 account (your account) and its related services through our partner network. Depending on which jurisdiction your account has been opened
from will dictate which terms & conditions are relevant to you.
If you are joining T8 for access to our lifestyle and wealth management services only and not our payments services, please see section 1 which details your access to Saxo, Vinovest, Property Partner and T8 Concierge. To reiterate, at this stage of our journey this product offering does not have access to IBANs or payment accounts.
If you are joining for T8 for access to our full IBAN and payment accounts offering please see section 2. Note that you will also have access to Saxo, Vinovest, Property
Partner, and T8 Concierge through our partner network.
Section 1: Customers without access to IBAN and payments accounts
This document sets out the terms and conditions for your Account and its related services including
with other third parties. These terms and conditions, along with the below listed documents (A-D),
including any possible future terms and conditions that apply to our services, form a legal agreement
between you (“Account holder”) and us (Typhoon Wealth UK Limited (“T8”)).
A. Account Terms & Conditions, which is applicable to your Account
C. Partner Forum Product & Services Terms (where applicable)
D. Mobile Application & Website Usage Terms & Conditions
It is important that you understand the terms of your Agreement with us. If there is anything you do
not understand, you can contact us – Refer to How to Contact us in the next section.
“Account” means the account you have with us, that we open and maintain for you, that offers unique
lifestyle features and exclusive benefits e.g., Concierge Service.
“Affiliate(s)” means any group, parent, subsidiary, or associated company of Typhoon Wealth UK
“Agreement” means the agreement in place between us and you in respect of your Account.
“App” means the T8 mobile application that can be accessed here https://www.t8wealth.com/apps/.
“Biometric Authentication” means the process of identifying an individual using verified biometric data e.g., Facial Recognition or Fingerprint.
“Partner Forum” means collectively the group of websites for any third-party trusted partner offering products and services that are available via the T8 platform as detailed in Schedule C including Stocks & Share Trading, Fractional Property Investment, and/or Wine Investment.
“Personal Data” means any information relating to an individual who can be identified, directly or indirectly, by using an identifier or group of identifiers, such as a name, date of birth or location data.
“Rates, Fees and Charges” means the rates, fees, and charges applicable to your Account available here https://www.t8wealth.com/products-fees/.
“Security Information” means the information we request from you, including via the App or at Account opening, to ensure your Account and use of the App remains secure.
“Third Party Trusted Partner” means a third party other than us, whom you have accessed and subscribe to their products and services.
“You” or “your” means either the person or people in whose name(s) we have opened and maintain the Account with us.
“T8” (“T8”, “we”, “us”, “our”) is the branding arm or the abbreviated marketing name of Typhoon Wealth UK Limited, a private company limited by shares incorporated in England & Wales with Companies Registry number 13038553 and registered office at 49 Greek Street, London, W1D 4EG (the “Company”).
T8 is not regulated and therefore, our limited products & services currently offered are not within scope of the Financial Services Compensation Scheme (“FSCS”). For more information about the FSCS, including amounts covered and eligibility, you can visit their website: www.fscs.org.uk .
How To Contact Us
If you have any questions, suggestions or a complaint about our Agreement, Privacy Notice, or services, please check our Frequently Asked Questions page (https://www.t8wealth.com/faqs/) or get in touch with us:
- Through the T8 App (available here https://www.t8wealth.com/apps/ ) Chat function
- By emailing: email@example.com
- By calling our Customer Services Agents on:
- Typhoon Wealth HK +852 5808 4212
- Typhoon Wealth HK Toll-Free +852 800 930 132
- Typhoon Wealth UK +44 330 818 2588
- Typhoon Wealth UK Toll Free +44 808 258 0039
How We Contact You
A. Account Terms & Conditions
1. T8 Account
1.1 Your Account
When setting up your T8 Account, you must provide us with accurate information about yourself. You will also need to tell us of any changes to your personal details as soon as possible so that our records remain up to date.
Your information may be shared with other third parties so that we can undertake checks in line with legal and/or regulatory requirements. Therefore, by entering into this agreement, you are providing us with your consent to do so.
When you first register for your T8 Account, if we find out that the information, we hold about you isn’t correct, we may suspend your T8 Account until we can confirm the correct information. This is to protect us both.
We may charge you a fee depending on your Account subscription. In these instances, this will be
deducted on the first day of each month.
1.3 Non T8 Products & Services
Not all of the services described in the Agreement are provided by us.
Some services are provided by third party trusted partners with and/or provide access to via the Partner Forum. Through the Partner Forum on the T8 App, you will be able to view and apply for various partner offerings available to customers in your jurisdiction.
Any products or services you receive through T8’s third party trusted partners may be subject to separate charges imposed, which will be agreed between you and the relevant provider. Please also refer to our website for detail of fees on T8 Accounts and associated charging methods. Please note that our charges relate only to our services, and not those of any third party trusted partners.
For the avoidance of any doubt, the third party trusted partners available via the T8 App may conduct their own/additional checks and assessments to verify your identity and/or comply with their regulatory requirements.
You acknowledge that we act as an introducer and therefore we are not advising, recommending, or otherwise endorsing any particular product referred to or offered by a third party trusted partner.
For further details, please refer to Section C Partner Forum Product & Services Terms incorporated herein.
1.4 Your Personal Data
It is important you understand how we use your personal data in order to provide you with your Account and any associated services under this Agreement.
We will contact you if we need any more information from you, and you can ask our Customer Services for information about service providers we use.
We may transfer your personal data outside of the UK, EU and/or the EEA but will only do so, to those countries that provide equivalent protection and safeguards to your personal data.
You can withdraw your consent by closing your T8 Account, which will end the Agreement between you and us. If you do this, we will stop using your personal data for the purpose of providing our services, but we may need to retain your personal data for a period of time to comply with our legal and regulatory obligations.
By accessing or subscribing to any third party trusted partner, you have the right to request from them, how your personal data is processed and stored prior to giving consent.
2. Using the T8 App
We grant you a non-exclusive, non-transferable, royalty-free licence to use the App and software to open and manage your Account.
When you close your account or delete the App, the licence will terminate.
2.2 Updating the App
You may only download and install the App for use on your device from the app stores we recognise as safe, and you agree not to download and install the App from any other location.
We may make updates to the App from time to time. We will let you know if there will be any interruption to your service and estimate any timeframe of unavailability. Should you have any questions or concerns, please do not hesitate to contact Customer Service at any time.
Please ensure you upgrade the App to the latest versions when notified. Failure to do so, may result in reduced functionality of certain features and/or impact the security of your Account.
We are not responsible for the performance of the App on your phone if you do not update the App or your phone’s operating system to the latest version available.
To protect your security and ensure the functionality of the App and access to your Account, you must not:
- Install the App on, or transfer the App to, another persons’ phone
- Adapt, modify, circumvent, reverse-engineer, disassemble, or otherwise interfere with any element of the App or assist anyone else to do the same
- Use the App in any unlawful manner or in contravention of any term of this Agreement
- Modify, reproduce, transmit, restructure, spread, issue, publish, restore, decode, reverse engineer, or otherwise create derivative works of any aspect of the T8 App, website, platform, offerings including but not limited to the software, code, data, materials, programs, product structures and/or designs of T8
- Upload any content or communicate in any way with T8, which is or may be considered violent, threatening, liable to incite racial hatred, in breach of confidence or privacy, discriminatory, defamatory, abusive, unlawful, pornographic, obscene, and/or which may cause annoyance or inconvenience to any other person.
- Share your password, PIN, or any other security detail, with any other person.
If you do anything which is prohibited under this paragraph, you may be responsible for any losses we suffer as a result.
2.3 App Security
When you download the App, you will be required to provide certain Security Information. You are responsible for keeping your phone, the App, and the Security Information secure and confidential.
You must let us know immediately if you think anyone else has your Security Information or has otherwise managed to unlawfully access your Account.
We will never ask you for your passcode, PIN, or password, so you must not share these with other people, even if you think they work for us.
2.4 Deleting the T8 App
You should not delete the App from your phone until your Account has been closed
3. Managing your Account
In order to continue to provide you with your Account, we carry out certain checks, such as identity checks, on a regular basis.
We may ask you to provide us with certain information relating to you and/or your use of your Account. If we do, you must provide such information and, if necessary, supporting evidence as we may reasonably require from time to time as soon as possible. If you are unable to do so, we may need to close your Account.
3.1 Cancelling your Account
You can cancel your Account at any time. Please get in touch with us if you would like to do this, otherwise your Account will continue until you or we close it.
If you do close your Account:
- You must repay all amounts you owe us and delete the App from your phone.
- You will not be able to reopen your old Account once it is cancelled, but you can re-join at any time, simply by going through the same previous steps and opening a new Account.
- You will be advised of the date your account will be closed. This will then prompt the refund of any monies owing to you, after any outstanding charges which may include any cancellation fees that apply to other agreements you have entered into
3.2 Restricting and Closing your Account
We may close your Account by providing you with two months’ written notice of closure.
We may restrict (in whole or in part), suspend or terminate your Account immediately, at any time, without notifying you under the following circumstances:
- We are required to for legal or regulatory reasons
- We suspect your Account is being used for inappropriate purposes including but not limited to criminal and/or fraudulent activity.
- We suspect someone else is using your Account without your authority
- We do not have sufficient information to operate your Account, or it turns out you were not entitled to open an Account in the first place
- We determine or discover any inappropriate conduct or communication relating to your Account
- You do not accept any revised Agreement(s)
- You repeatedly fail to maintain a sufficient balance to pay for any account related fees and/or charges on time
- You are deceased
- You fail to keep your Account information accurate and up-to-date or any of the information provided is discovered to be false, inaccurate, or misleading in any way
- You breach the terms of this Agreement in any way.
We may suspend or restrict your account for security regulatory or legal reasons but will endeavour to inform you by email or via the T8 App, unless it would compromise your security or be unlawful to do so.
We shall not in any circumstances be liable, in the context of this agreement or the services associated with it, for loss of profits, commercial opportunities, reputation, or other consequential, indirect, or remote damages or any damages of a special or punitive nature.
4.1 Changing our Agreement
We may need to update these Terms and Conditions from time to time, including but not limited to changes to our products and services, charges, or other terms in this Agreement.
We will usually provide you with at least two months’ advance notice of any material changes to this Agreement. We may immediately and without notice to you, update this Agreement in respect of:
- The addition of terms for new products, services or features as long as such new terms do not change the terms for any existing products, services, or features
- Any change required by law or regulation.
4.2 Intellectual Property
We own or licence all intellectual property rights in our brand and name, our software, the App, and all related materials.
The terms of this Agreement are binding and adherence to them is mandatory.
Failure to immediately exercise our rights in respect of any breach of this Agreement does not constitute a waiver of our rights.
If any provision within this Agreement is held invalid, or unenforceable for any reason, such provision shall be severed and the remainder of the provisions of this Agreement shall continue in full force and effect as if this Agreement had been executed with the invalid provision eliminated
This Agreement contains all the legally binding terms and conditions agreed between you and us regarding your Account.
Our Agreement is governed by English law and the English courts will have exclusive jurisdiction to settle any dispute (including non-contractual disputes) arising out of or in connection with your Agreement.
We may transfer any of our rights and/or obligations under this Agreement and in relation to your Account to any of our Affiliates). Any such transfer or assignment will not affect your rights in relation to your Account in any way.
You may not transfer any of your rights or obligations in relation to your Account unless agreed to in writing by us.
C. Partner Forum Product & Services Terms
T8 (“T8”, “we”, “us”, “our”) is the branding arm or the abbreviated marketing name of Typhoon Wealth UK Limited, a private company limited by shares incorporated in England & Wales with Companies Registry number 13038553 and registered office at 49 Greek Street, London, W1D 4EG (the “Company”). We will provide access to, and use of, a partner website (“Forum”) which includes products and services (“Products”) made available to you by selected third parties (“Providers”).
These Forum Terms and Conditions including other documents referred to on it set out how you access, use, and interact with the Forum, their products and the information made available via the Forum.
By accessing the Forum, you are accepting and consenting to the terms contained in this Agreement. Therefore, you should not access a Forum if you do not which to be bound by these.
From time to time, we may change the terms of this Agreement and we shall notify you and by continuing to access the Forum, you are accepting these changes to this Agreement.
The below are important sections that you must read:
1. Responsibility for the Forum Products
1.1 You understand and accept that:
- Providers are independent of and not in any way connected with us.
- Providers are solely responsible for their respective Products and may have separate terms which apply to your use of such Products.
1.2 Your use of any Products is at your own risk and that T8 limits our liability to you in this Agreement in respect to your use of such Products.
1.3. The content, and the availability of Products on the Forum, should not be interpreted as any form of:
- Advice, recommendation, endorsement, or solicitation
- Representation, warranty or guarantee that the Products are appropriate or suitable for you
1.4 You should obtain independent professional advice in respect to any Products you wish to use, download, or otherwise interact with.
2. Things you must not do
2.1. You agree that you will not:
- Access or use the Forum, Products, or content for any commercial purposes.
- Do anything that affects the integrity or security of the Forum or causes harm, damage, or unreasonable inconvenience to other users of the Forum or T8.
- Gather, extract, download, reproduce or advertise on any website, other online or off-line service or otherwise, any of its content.
- Copy, modify, duplicate, republish, download, display, or distribute all or any part of the Forum or content.
- Access the Forum or use its content in order to build a product or service which competes with T8 products, services, any of the Products or Forum.
- Commercially exploit the Forum or its content or make the Forum or content available to any third party trusted partner.
- Provide any documentation or other material, use, or publish that belongs to T8.
3. No Warranties
3.1. T8 gives no representations, warranties, or guarantees, whether express or implied, that:
- The Forum, Products or content will be free from errors or omissions.
- These are provided “as is” and “as available” and your use of these is at your own risk
- The content is accurate, complete, or up to date
- The Forum, Products or content will be secure or free from bugs or related viruses
- You are responsible for configuring your own technology, computer applications and platform in order to access the Forum, its products and content.
4.1. T8 will accept liability for the following:
- If we do not adhere to our obligations under this Agreement.
- In circumstances where our liability is not able to be limited under any applicable law and nothing in this Agreement is intended to exclude or limit our liability in relation to this.
4.2. This Agreement shall be read as an attempt by us to limit our liability for death or personal injury as a result of our negligence or that of our employees.
4.3 T8 is not liable for any matter as far as the law allows except those above where we have accepted liability.
4.4 T8 will not be liable for:
- Losses that are business related as the Forum is only for individual customers
- Losses as a result of being unable to access the Forum, Products and/or content
- If your device does not work properly to access the Forum, Products and/or content
- Any losses due to your use of, or inability to use, the Forum, Products and/or content.
- Any loss or damage arising out of material, web-links, opinions, or any other information made available by third parties, including Providers, to you via the Forum
- Losses or costs caused by abnormal and unforeseeable circumstances outside our reasonable control and our efforts to the contrary (e.g., viruses or malware).
- Where you have been fraudulent or careless or where you have breached this Agreement.
- Any consequential or similar types of losses from timing delays where we must comply with the law.
4.5. The Forum, Products and/or content may contain links to other sites or resources provided by third parties. These links are provided for your information only. T8 has no control over the contents of those sites or resources. Therefore, T8 takes no responsibility or liability for the content of websites linked on the Forum. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
5. Intellectual Property
5.1. T8 grants you a non-exclusive and revocable licence, for the term of this Agreement, to access the Forum and view the Products and content via the T8 app as a gateway.
5.2. You accept that the Forum, Products, and content are protected by copyright, trademarks and other intellectual property rights owned by T8 or licensed to T8. Therefore, except as part of this agreement, you may not use, copy, or distribute any of the Forum, Products, or content for any purpose without our written permission and no other rights, title, or interest in them are granted to you.
5.3. You agree that you will automatically grant us a non-exclusive, perpetual, irrevocable, royalty-free, and sub-licensable licence to all intellectual property rights in:
- Your feedback on, or in connection with, the Forum, Products, Providers and/or content
- Suggested improvements (including ideas for improvements and software code, documentation, or other material documenting improvements) to the Forum, that you make publicly available to us, including through our websites, the Forum or on any other application, platform, or open-source repository.
6.1. T8 reserves the right, from time to time, amend the Forum, Products and/or content, as well as your access to the Forum, Products and/or content, at our sole discretion and without giving notice to you.
6.2. T8 may also suspend, withdraw, discontinue, or change all or any part of the Forum, Products and/or content for any reason and without notice to you.
6.3. You can decide to stop using the Forum, Products, or content at any time.
6.4. If you stop using the Forum this Agreement will no longer apply, except for the provisions under the headings Responsibility for Products, No Warranties, Intellectual Property, Liability and General.
7.1. If T8 agrees in writing, you can assign your rights under this Agreement or delegate your obligations under this Agreement to any person. Otherwise, you cannot do this for any reason. T8 may assign their rights and/or delegate our obligations under this Agreement at any time and without notice to you.
7.2. If T8 does not insist that you perform your obligations under this Agreement, it does not mean you do not have to. Similarly, if we do not enforce our rights under this Agreement, or we delay in doing so, it does not mean we have relinquished those rights.
7.3. Each term of this Agreement operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the other terms will remain in full force and effect.
7.4. This Agreement constitutes the entire agreement between you and T8 in relation to its subject matter, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations, and understandings between us, whether written or oral, in relation to that subject matter.
7.5. You acknowledge that in agreeing to the terms contained in this Agreement, you have not relied upon any oral or written statements, promises, collateral or other warranties, assurances, undertakings, misrepresentations or representations that were made by or on behalf of us in relation to the subject matter of this Agreement at any time before your acceptance of this Agreement, other than those that are set out expressly in this Agreement. You hereby waive all rights and remedies which might otherwise be available to you in relation to such Pre-Contractual Statements (although nothing in this clause shall exclude or restrict liability of you or us arising out of pre-contract fraudulent misrepresentation or fraudulent concealment).
7.6. This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) is governed exclusively by and are construed exclusively in accordance with the law of England and Wales. You and T8 agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).
Section 2: Customers with access to IBAN and payments accounts
Welcome to T8! We are a company established as a consumer technology and information services platform, providing entirely self-directed access to various financial and lifestyle partners (“Partners”) on a fee-from-consumer model through our app (the “T8 App”). T8’s product offering, depending on jurisdiction, to retail customers will give them access to our financial, real estate, education and lifestyle service partners including but not limited to:
- Remittance Services
- Foreign Exchange
- Securities Brokerage Partners1
- Wine Investment Partners2
- Fractional Property Investment Partners3
- Concierge Services Partners4
- Education Consulting Partners
- Online Shopping Partners
T8 (“T8”, “we”, “us”, “our”) is the branding arm or the abbreviated marketing name of Typhoon Wealth UK Limited, a private company limited by shares incorporated in England & Wales with Companies Registry number 13038553 and registered office at 49 Greek Street, London, W1D 4EG (the “Company”).This document sets out the terms on which T8 provides users (each a “User”, “you” or “yours”) access to an application (the “T8 App”) featuring electronic money services, along with our financial, real estate, education and lifestyle services partners, (together the “Services”).Prior to proceeding to use the Services you must provide consent to having these terms and conditions (the “Terms”) govern arrangements between T8 and you.
Provision of such consent shall be recorded and you are not permitted to utilise the T8 App or the Services (as detailed herein) without continuing to consent to being bound by the Terms. These Terms contain the only legally binding terms between you and T8 regarding the Services and supersedes and replaces, where relevant, all other contracts between you and T8 with respect to the Services. T8 reserves the right to amend these Terms from time to time. We are frequently adding functionality to the T8 App and updating these Terms accordingly. You are encouraged to review these Terms periodically and your continued use of the T8 App and related services represents your agreement to these Terms. You can access and review these Terms at any time on the T8 website. The T8 App is for your personal use and provides you with access to various products and services of Partners. Links to such Partners is for your convenience only and does not constitute a recommendation, endorsement or guarantee in respect of such products and services. The information provided on or via the T8 website and the T8 App is provided for your general information only and should not be used as a substitute for any form of advice. Decisions based on this information are for your own account and are taken at your own risk. It is strongly recommended you obtain professional or specialist advice before transacting. No information on the T8 website and App should be considered as communicating any invitation or inducement to engage in banking, payments, electronic money services, foreign exchange or investment activity.
T8 does not provide any financial advice nor any representation or warranty as to the suitability of any of the products or services of any Partners. Your money is not co-mingled with ours and is kept safely in the event of our insolvency. Where you act for another person, by agreeing to be bound by the Terms, you also confirm that you
have the requisite permission and consent of that person to act on their behalf, such person adheres with the Terms, and the Terms shall be considered as binding on that person as though they had entered into it personally.
To register with the T8 App, you must be an individual 18 years or older and not be a US taxpayer. By accepting these Terms, you warrant that your use of the T8 App does not violate any applicable laws or regulations and you shall bear full responsibility for any breach of this section which includes without limitation reference to any Central Bank restriction that may be applicable to you in your country of residence.
Support with Personal Account(s)
T8 will provide support in terms of accessing, using, and obtaining information on your Account. Your Account is a ‘virtual’ account that holds your e-money. It may hold e-money in different currencies at the same time. E-money is an electronic alternative to cash. If you or someone else transfers money to your Account, an equivalent value of e-money in the currency you or the other person chooses will be issued. The storage of this e-money in your Account will be facilitated and other people will accept it as payment through the functionality provided through your Profile. In these terms and conditions, we use ‘money’ to refer to e-money.
Once you have e-money in your Account you will be able to use the Services. For example, through the T8 App you can do the following:
- Send money to and receive money from other User’s e-money accounts.
- Send money to and receive money from external bank and credit and debit card accounts.
- Change money from one currency to another (a “currency exchange”).
The currencies available might change occasionally and will depend upon jurisdiction. New features will be added from time to time and we will send you information about these.
Opening your Account
- Open more than one Account under your name; or
- Open a new Account under your name if T8 has previously closed your Account.
The Account is for personal use only, not for business use. If you use your Account for business
purposes your account may be closed by us.
When your Account is created a unique identifier is created for your Account and allows you to set up
security credentials like a password or facial recognition so that you can access your Account using
your T8 Profile.
T8 will store a copy of your submitted documents, for the purposes of regulatory requirements, and
for storage of Personal Data to understand how such data will be processed and stored by T8.
The User with read-only access will be able to see all balances, transactions and details of the
Account, but your linked bank account or card details will not be shared. This access can be revoked
by you at any time. Giving third party access to an Account does not affect the ownership of the
Account. You are responsible for the people to whom access is given via your Profile, and all actions
will need to comply with the Terms. Account sharing must be discontinued by you or your legal
- The third party has become legally incapacitated, their status for relevant purposes has changed, or they are otherwise no longer able to manage their affairs;
- The third party is convicted of an offence involving fraud, theft, or dishonesty; or
- The User has become legally incapacitated, their status for relevant purposes has changed, or they are otherwise no longer able to manage their affairs.
Note that T8 may require official documentation to act on instruction in
terms of allowing and removing third-party access, including but not limited to Powers of Attorney or
a Certificate of Death. T8 will also conduct AML checks on the third party.
Account Management and Security
There are a number of precautions we strongly recommend you employ to ensure the proper
management and security of your account:
- Regularly change your password.
- Do not share or divulge any login details to another party.
- Never permit passwords or login details to be stored by your computer or in your browser.
- Ensure you log out of the T8 App.
- Keep your devices safe.
- Ensure you are using the latest version of the T8 App and all of your software is up to date.
- Regularly check your transactions history and balances in your account and contact Customer Support immediately in case you have any questions or concerns.
Please contact Customer Support immediately in case of the following events:
- Notice or suspect fraudulent transactions.
- Lost/ stolen/ compromised login details.
- Account used without authorization.
- Anything else you need help with.
You are responsible for all losses relating to unauthorized transactions if you have acted fraudulently or failed, either intentionally or through negligence, to use your T8 Profile in accordance with the terms of this Agreement.
We may offer customer balances in multiple currencies. We presently offer EUR. Important terms govern these arrangements and Users should take care to understand and ensure they are satisfied with the conditions put in place by us concerning such matters. User balances in multiple currencies are held on our behalf with licenced banks (“Correspondents”) established in Lithuania or the European Union in safeguarding accounts. Such are segregated from the assets of us. The User bears, in proportion to their share in the assets held with one or more Correspondents, risk of diminution of their balances. That is, the User will be exposed to all the economic and legal consequences that may affect all of the assets held with a Correspondent and where a portion of such assets are lost or no longer available, the User will lose a proportionate share of their balance. Events which may give rise to such loses include but are not limited to those occurring as a result of measures taken by these countries or by other countries, unforeseen events or force majeure events, or any other acts beyond the control of T8, including but not limited to insolvency of a Correspondent.
Supporting Currency Conversion
If you instruct T8 to conduct a currency conversion (exchange) on the T8 app or there is a need to convert the currency of a payment into or out of your Account via our foreign exchange partner named Wise, T8’s fees for assisting with such will be calculated on the basis of independent foreign exchange market data sources and Wise. Note that such rates are changing constantly, so fees and rates may vary based on time of processing. A percentage mark-up may be added if:
- The currency isn’t always easily available (for example, Thai baht); or
- You instruct a conversion outside foreign-exchange-market hours. A conversion will be outside foreign-exchange market hours if it’s between midnight on a Saturday and midnight on a Monday (GMT).
You can see the exchange rates that are applicable on the T8 website. Once the currency is converted, your transaction history associated with your Account will maintain the exchange rate used. You can find more details in the Fees Schedule on our FAQs page(under the “Charges & Customer Services” section). Currency conversion is carried out at your own risk and subject to the terms Wise have agreed to perform the service.
On Platform Payments
You can send money to, and receive money from, other Users’ Accounts. These sorts of payments are called on platform payments or pay to contact. You can make an on platform payment to another User’s Account by choosing them from the contacts list in the T8 App and following the prompts. This is called Pay to Contact. The other User will receive the transfer immediately upon crediting/debiting their account.
It is easy to send money to an external bank account from your Account. You can make a one-off payment, which just involves entering various transaction details including but not limited to the payee’s name, IBAN, address, BIC/SWIFT code and payee bank address (you will be prompted as to which details are required) and follow the prompts. We currently only process external payments in EUR, GBP and HKD. External payments in GBP and HKD will be processed via Wise. You may also be asked for other information to process your payment. You may be deemed responsible for losses incurred where payments are returned in a currency different to the payment currency. If a payment is performed requiring a currency exchange and the payment was executed correctly, when the money is returned to you, it will be converted back to the original currency via Wise. This means that the amount you receive back into your Account might be less (or more) than the payment that you made. When you enter the details of the person you want to pay, you must ensure that the details are correct. If they are not, your payment might be delayed or you might lose your money if it is sent to the wrong account via Wise. Make sure you know the person to whom you are making a payment. If someone approaches you and asks you to make a payment to them, but you are not sure who they are or what the payment is for, you may be a victim of a scam. If the person you want to pay does not receive the money, you may be responsible if the payment is processed correctly but you provided the wrong details. Attempts will be made to recover your funds, if requested by you, but T8 cannot guarantee successful recovery.
It’s important that any payment to your Account is made in the primary currency of your Account, which is currently EUR. Otherwise, the payment will be converted to the currency of your Account, which is currently EUR. This means that your Account might be credited with less than you expected. You will be responsible for any losses if this happens. It is important you review and understand the terms agreed with in this respect. Off platform inbound payments could take up to seven days to be credited to your Account.
Receiving Payments from other Customers of the T8 App
You can receive payments instantly from other customers of the T8 App using the Pay to Contact feature.
Sometimes limits are applied to how much you can receive into or pay from your Account. The value of currency exchange you can carry out at any one time or over a period of time may also be limited. These limits can change from time to time. The current limit for an Instant Top- Up with your debit or credit card is EUR 5,000.00. The minimum top-up for an Instant Top-Up with your debit or credit card is EUR 10.00.
Add Money – Instant Transfer
You can add money to your account instantly using a debit card or credit card linked to your Account in the Instant Top-up feature of the T8 app. If you use a debit/credit card that is in one currency to add money to your account in another currency, your bank or card provider may charge a fee.
Add Money – Bank Transfer
Money can be added to your Account using SEPA payments to your T8 IBAN account.
T8’s Services involve routing your requests. By agreeing to these Terms you unconditionally and irrevocably, for the duration of the time this agreement is in place, give us all necessary power, permission and authority to represent you to the extent necessary to convey your requests or other communications in terms of: opening an Account; making payments and/or instructing transfers; closing an Account; performing foreign exchange transactions and otherwise interacting with, or any affiliate or successor as may be relevant from time to time. You hereby agree to hold us harmless for any exercise of this power, permission and authority in good faith; and that you are communicating with us through such applications, web-interfaces, and other tools we make available from time to time will constitute written communication for relevant purposes.
Users will be communicated through the T8 app or email. For example, your primary contact (email and phone number) details must be verified during onboarding. You will receive a verification link via email and a one-time password via SMS which you will be prompted to enter during the application process. Our base support language is English. We can also provide support in Mandarin Chinese. We are continuously expanding our services and support resources for them to be available in various other languages. You will also be sent communications from time to time about your Account, upcoming changes and other important information that is relevant to your Account. Your T8 app will be updated after executing a transaction to show various transaction details including but not limited to the transaction’s type, status, counterparty, currency, amount, exchange rate, IBAN and BIC/SWIFT code.
Account Statements will be generated in electronic format, outlining all transactions related to an Account and issued each month. These will be sent to your linked email address and provided within the Statements feature of the T8 App. You can choose to change the frequency of issuance or create an ad hoc statement for a specific time period. You can also see all your Account transactions via the T8 App.
You can contact our Customer Support specialists from Monday to Friday, 7am – 5pm UK time (excluding UK Bank Holidays) via email, phone call or via in-app chat. Communications received outside of these hours will be responded to on the next working day.
Typhoon Wealth UK Toll Free
+44 808 258 0039
Typhoon Wealth UK
+44 330 818 2588
Typhoon Wealth HK Toll-Free
+852 800 930 132
Typhoon Wealth HK
+852 5808 4212
We take your complaints very seriously as we do not want you to be dissatisfied with our services. Please feel free at any time to raise your complaints to our Customer Support specialists. We aim to address your complaints within 15 working days from receiving your complaint. We will promptly notify you if your complaint requires additional time. You can also raise your complaint to the Bank of Lithuania, who can be contacted at: Totorių g. 4, LT-01121 Vilnius, Lithuania, firstname.lastname@example.org, and/or Žalgirio g. 90, LT-09303 Vilnius, Lithuania, email@example.com. If you do refer your complaint to the Financial Ombudsman Service, Financial Conduct Authority or the Bank of Lithuania, this will not affect your right to take legal action.
Account Support Features
Savings Account & Savings Goals
Using your Profile via the My Savings Goals feature of the T8 app, you can set up savings Accounts with associated savings goals. Users can transfer funds in or out of these Accounts freely from their general purpose Account via the Account Provider. The Savings Goal also allows you to set a target savings goal where the target amount and desired date for achieving the goal can be set by you. You can then set up a recurring payment to the Savings Account to enable you to achieve this goal. Savings Accounts do not pay interest. Users should not expect any interest payments on Accounts supported by T8 on that basis.
Fees and Charges
Please refer to our website for detail of fees on the Accounts and associated charging methods. Please note that our charges relate only to our Services.
T8 will facilitate the closure of an Account if requested by you or if there is a determination that there has been a breach of these Terms as the duration of this agreement is ongoing while you use the T8 App and not defined by a particular time period. Thus, termination can happen at any time by you or, us on providing notice to the other party. You can close your Profile, and so end this agreement, at any time by providing notice of your intention to terminate by contacting Customer Support. After receiving a notice of termination from you, you will be advised of the date of termination by way of email to your nominated email account. Upon providing T8 with notice of termination we will prompt returning your funds to you after any outstanding charges and ceasing to provide the Services to you. You will still have to pay any charges outstanding on your Account and those associated with the Services. You may also be charged any cancellation fees that apply to other agreements you have entered into as part of this arrangement (for example, if you cancel a monthly subscription).When you advise that you want to close your Profile and your Account, we will ensure you will have the opportunity to withdraw the money held for you (this is called redemption). Your money will be sent after deducing any applicable fees due and owing to us in the currency of your main account, which is EUR, to an external destination account of your choosing.
Where there is a need to convert currency during this redemption the rate applicable at the time will likely be used by us and Wise and the usual fees applied. However, if there are any additional withdrawals, fees or charges that have been incurred on your Account following the processing of the redemption request, your Account will remain active and your agreement will continue to apply until there is no money outstanding on your Account. Should you not repay this amount, all steps necessary, including legal action, will be taken to recover any monies outstanding.
How do I get access to my money and data after my account has closed?
After your account is closed you can contact us for up to six years after closure to ensure that any money held for you is returned. For six years after your account has closed you will be able to contact Customer Support and request copies of records held.
Blocking Your Account
The safety of your money is important. Payments from your Account may be blocked if we have reasonable concern about the security of your Account or that any such payment instruction was made fraudulently or without your permission. We may also wish to block your account to meet any associated legal or regulatory obligations. T8 reserves the right to do this at any time.
Mobile App – iOS and Android
The primary channel to create and access an Account will be the T8 iOS or Android mobile App. All transactions on your Account and Account statements will be visible here. No changes can or will be made to your Account information without your permission.
Relationship with Partners
Your arrangement with the Partners associated with your Account is entirely one between you and the Partners. T8 accepts no responsibility or liability for your acts or omissions as against the Partners, and likewise has no responsibility for the Partners’ acts and omissions with respect to you. In the event that the Partners fail to perform its services. T8 will not been responsible for initiating or completing any communications or transactions and have no liability for any failure on the part of the Partners and you agree as much. Access to certain Partners is dependent on availability in your jurisdiction.
T8 is not a regulated financial services provider and will not provide a financial service to you at any time during the course of these Terms. T8 does not purport to be a regulated financial services provider and holds no licenses, authorisations, or permissions for the purposes of the UK, EU, Lithuania and Hong Kong financial services laws or otherwise.
T8 does not provide a payment service for the purposes of the European Union (Payment Services) Regulations 2018, the Republic of Lithuania Law on Electronic Money and Electronic Money Institutions and the Hong Kong Anti-Money Laundering and Counter-Terrorist Financing Ordinance, Chapter 615, and the Services should not be considered to be a payment service for those purposes.
All payment services, to the extent such are associated with the provision or operation of an Account are externally provided, and all instruction and initiation of payment orders shall be performed by you. T8 provides technical services without entering at any time into possession of the funds to be transferred, and the Services fall within the scope of those described as processing and storage of data, trust and privacy protection services, data and entity authentication, information technology (IT) and communication network provision.
T8 does not provide a financial service for the purposes of the European Communities (Distance Marketing of Consumer Financial Services) Regulations, 2004 and the Republic of Lithuania Law on Financial Institutions, and is neither a financial institution for the purposes of the Hong Kong Financial Institutions (Resolution) Ordinance, 2016, and the Services should not be considered to be a financial service for those purposes. All financial services, to the extent such are associated with the provision or operation of an Account are externally provided.
A table of the current Financial Services Partner and Foreign Exchange Partner is below:
|Saxo Bank A/S
|Financial Services Partner – Securities Brokerage
|Denmark Banking Licence No. 1149
|Wise Payments Limited
|Foreign Exchange Partner
|Authorised Electronic Money Institution #900507 issued by the UK Financial Conduct Authority
Manner of providing Services
T8 will provide the Services in a professional manner, to the best of its ability, and with as minimal degree of interruption and/or error as is reasonably practicable.T8 will proactively seek to identify any security concerns or failures in its systems and process and patch and/or remediate them to the extent possible as soon as reasonably practicable.T8 will advise you over email and then a follow-up call of any intrusion into and/or unauthorised access to your data and proactively seek to remedy the same without delay.You must be the owner or otherwise have authorisation to use and supply details of the Account associated with the Services throughout the time you receive Services from T8. You must cancel your Account immediately upon your ceasing to own or otherwise have authorisation to use such Account.
In order to complete the onboarding process and facilitate opening your Account, you must provide:
- An original or true likenesses of your current, valid, Government-issued passport or identity card (dependent on jurisdiction);
- A true likenesses of yourself (i.e., a “selfie”) whenever requested throughout the period during which you receive the Services; and
- A recent (within 90 days) bank statement, utility bill or phone bill as proof of address
- Your tax residence
You must keep your contact information updated at all times. You must create, use, and keep confidential a strong password to access your Account, and you are responsible for the security of said password and the Account. You must report any instances of misuse or irregularities on your Account without delay. You must not create a Profile or otherwise receive Services on the basis of false information or information which you do not have full rights and permission to use. You must not interfere with, bypass, or evade any security protocols or access restrictions imposed from time to time. You must not use, interrogate, or otherwise investigate the Services in any way other than to access and use your Account from time to time. For the avoidance of doubt, you (nor anyone else acting on your behalf) shall not use the Services for profit, for the development or use of any other activities, to derive any source code (where not open source), or any other purpose without the necessary, express and ongoing consent. You must not release, distribute or otherwise disclose information made available through your profile in a way which identifies T8, or T8 products or services, other than with our express and ongoing consent. You must access the Services referenced as part of this Agreement, including your Profile and Account, personally, and not using any bots or AI functionality, without the express and ongoing consent of T8. You may not novate, assign, or otherwise transfer this agreement, including the benefit thereof, without the express consent of T8 as evidenced in writing. You must not link (including deep link) our Services without T8’s express and on going consent. You must not cause any disruption to the Services, including through dedicated denial of services attack, spamming or any other methodology or technique. You must not use profanity in your password or any communications with us.
We may change any of these terms by notifying you by email, or within the T8 App, including changes to Fees and to introduce new terms. We may make changes to these terms to reflect changes in relevant laws and regulatory requirements, implement minor technical adjustments that do not adversely affect you and introduce new services. Such changes will take effect immediately upon notification to you via email or within the T8 App. If we make any other changes to these terms and conditions, we will give you two months prior notice over email or within the T8 App. You will be deemed to have accepted such change by continuing to use the T8 App after the two month period unless you notify us via email of any objection before the proposed date of the change. Between receipt of the notice and the proposed date of change, if you notify us that you do not accept the change by notifying us of your closure intent, the agreement will immediately come to an end and your T8 Account will be closed in accordance with the above Termination section. All new terms and conditions will be available at www.t8wealth.com from the date we notify you of the change.
You agree not to use, modify, reproduce, transmit, restructure, spread, issue, publish, restore, decode, reverse engineer or otherwise create derivative works of any aspect of the T8 App, website, platform, offerings including but not limited to the software, code, data, materials, programs, product structures and/or designs of T8. In the event your behavior infringes the intellectual property of T8, you shall be fully liable for all damages, litigation fees, forensic fees and attorneys’ fees.
Limitations on Liability
T8 does not make any warranty, representation, or commitment as to the nature of the Services other than that they will be provided on an “as is”, “non-exclusionary” and “as available” basis. Whilst T8 will use all reasonable endeavors to deliver a good, fair, and reliable service, T8, to the greatest extent permissible by law, disclaims any and all warranties with respect to title, accuracy, merchantability or fitness for a particular purpose. Further, T8 shall not in any circumstances be liable, in the context of this agreement or the Services associated with it, for loss of profits, commercial opportunities, reputation, or other consequential, indirect, or remote damages or any damages of a special or punitive nature. These limitations form a material part of the basis of the bargain between you and us and any claim shall be subject to them to the extent permissible by law.
Use of Your Data
These terms are governed by the laws of England and Wales and the Republic of Lithuania. Therefore, any dispute between you and us pertaining to this agreement will be brought in the courts of England and Wales and/or the Republic of Lithuania. 1 Where available, we may provide access to our partner Saxo Bank A/S (company registration no. 15731249) which is incorporated in Denmark as a licensed bank (license no. 1149) and is regulated by the Danish Financial Supervisory Authority (FSA) – Finanstilsynet, Århusgade 110, 2100, København Ø. 2Where available, we may provide access to our partner Vinovest. See Vinovest’s Terms and Conditions here. 3Where available, we may provide access to our partner Property Partner. Property Partner™ is the trading name of London House Exchange Limited, which is authorised and regulated by the Financial Conduct Authority (No. 613499). London House Exchange Limited (No. 08820870) and its wholly owned subsidiary, Property Partner Nominee Limited (No. 09060483), are both limited companies registered in England and Wales with registered office at 55 Baker Street, London, England, W1U 7EU and 27 Old Gloucester Street, London, England, WC1N 3AX (respectively). London House Exchange Limited is wholly owned by LHE Holdings Limited (No. 125065), a limited company registered in Jersey with registered office at 44 Esplanade, St Helier, Jersey JE4 9WA. 4Where available, we may provide access to our partner Sincura. See Sincura’s Terms and Conditions here. Typhoon Wealth UK Limited. Company Registration Number: 13038553. Registered Address: 49 Greek Street, London, England, W1D 4EG. T8 is not currently an Authorised Payment Institution. Our services are externally provided by a Lithuania incorporated electronic money institution authorised and regulated by the Bank of Lithuania. 2023 T8. All Rights Reserved.